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LAND ACKNOWLEDGEMENT

Manitoba Liquor and Lotteries' Land Acknowledgement

View Manitoba Liquor & Lotteries’ Land Acknowledgement

ACCESSIBILITY

Accessibility

We believe in delivering our services in a way that promotes comfort, dignity and independence to all guests. Any guest with a disability may ask casino staff for assistance or an accommodation related to their disability.

Service That Fits Our Community

In developing our approach to accessibility services, we consult with community organizations including the Manitoba Disabilities Issues Office, the Society for Manitobans with Disabilities, and the Manitoba League of Persons with Disabilities. Our services reflect the input and expertise of these organizations. It is our way to ensure our services are suited to the people of our community.

Making Accessibility A Priority

Manitoba Liquor & Lotteries is committed to respecting all legislation related to accommodating persons with disabilities. Our policies and procedures are guided by the Canadian Human Rights Act, the Manitoba Human Rights Code, and The City of Winnipeg Accessibility Design Standards (2006).

How Our Staff Can Serve You

Our staff are trained and encouraged to provide excellent customer service to all of our guests. Upon request, our employees may:

Assist at the doors and throughout the casino
Retrieve items from coat check area
Assist with buffet selection and delivery to guest table
Request taxi/Handi-Transit
Assist to the on-site bank machine (guest must perform the banking function independently)
Assist to the gift store (guest must perform debit/credit card transaction independently)
Assist with bill conversion at a Ticket Redemption Terminal, and cashier transactions

Please note that our employees must follow gaming laws and controls, must adhere to workplace safety protocol, and may also be limited in their ability to immediately assist due to staffing demands at the time of request. We will do our best to respond to every request in a timely and respectful fashion.

Facility Amenities And Services

Please ask a casino employee for information or help with accessing any of the following amenities or services, if you are a guest with:

Limited mobility

Handicap parking
Wheelchair access to building, including slot machines and select table games
Available wheelchairs and walkers
Gender neutral accessible washrooms

Impaired hearing

Voice/TTY phones

Impaired sight

Service dog access
Menus are printed to accessibility standards, including minimum font sizing and colour contrasting.
Braille phone with enlarged numbers
Braille/tactile bingo cards with enlarged print
Player and dealer card announcements by the dealer (where allowed)

Allergies / dietary needs

Smoke free facility
Special dietary restrictions or allergies can be reviewed upon request. Vegetarian items available.

Visit our Accessibility information page on MBLL.ca for more information about our commitment to accessibility and to download our corporate Accessibility Plan.

CAREERS

Our Employees Bring our Purpose to Life!

By creating a work environment where employees can continuously learn, develop and thrive, we benefit as a business and society benefits from their increasing capabilities and contributions.

Explore current opportunities available at Manitoba Liquor and Lotteries.

DOING BUSINESS WITH US

Doing Business With Us

Visit Manitoba Liquor & Lotteries' business-to-business website, providing information and services to partners along our value stream.

PRIVACY

Privacy

The confidentiality and integrity of your personal information is important to Manitoba Liquor & Lotteries. We are committed to ensuring that your information is managed appropriately and responsibly.

Manitoba Liquor & Lotteries' Privacy & Protection of Personal Information Policy and Information Classification and Handling Procedures are in place to ensure the security and protection of all information collected, used, disclosed, stored, or destroyed, while under its control and responsibility.

Your personal information is protected in accordance with the regulations and principles of the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Act (PHIA).

Principles Of Fair Information Practices

Accountability

Manitoba Liquor & Lotteries is responsible for maintaining and protecting any of your personal information under its control. Manitoba Liquor & Lotteries has implemented policies and procedures to safeguard your information.

Identifying Purposes

The purposes for which your information is collected shall be identified before or at the time the information is collected.

Consent

Your knowledge and consent are required for the collection, use or disclosure of your information except where required or permitted by law.

Collection

Manitoba Liquor & Lotteries will collect personal information only by fair and lawful means for the purpose that has been identified.

Use, Disclosure And Retention

Your information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Your information is retained only for the period of time required to fulfill the purpose for which it was collected.

Accuracy

Manitoba Liquor & Lotteries uses reasonable efforts to ensure that your information is maintained as accurately, completely and as up-to-date as possible to fulfill the purposes for which it is to be used.

Safeguarding Customer Information

Security safeguards that are appropriate to the sensitivity of the information protect your information.

Openness

Manitoba Liquor & Lotteries will make information available to you concerning the policies and practices that apply to the management of your information.

Customer Access

Upon request, you shall be informed of the existence, use and disclosure of your personal information, and shall be given access to it.

Inquiries/Complaints

You may seek advice from the Provincial Ombudsman’s Office at 1-800-665-0531 or www.ombudsman.mb.ca or, if appropriate, file a written complaint with that office. The Ombudsman has the authority to hear complaints, conduct its own investigations and make binding recommendations.

Club Regent Event Centre Communications

Manitoba Liquor & Lotteries uses third party ticketing agent(s) to fulfill the ticket transactions for events held at Club Regent Event Centre. By purchasing a ticket through an authorized ticket agent (Ticketmaster Canada), Manitoba Liquor & Lotteries will use implied consent to provide the customer with important information related to attending events at this the venue. When purchasing tickets through an authorized ticket agent you may be asked to provide your express consent for the Club Regent Event Centre and/or Manitoba Liquor and Lotteries to send you information related to upcoming events and promotions at this venue. In this instance, Manitoba Liquor and Lotteries and the Club Regent Event Centre may be referred to on a ticketing agent’s website as the “event provider” or the “event organizer”.

Cookies and other tracking technologies

Manitoba Liquor & Lotteries uses web analytics tools to analyze the information generated through the use of cookies to look at statistically aggregate information to understand how users navigate our website and to improve our users' experiences. Manitoba Liquor & Lotteries partners with third party marketing organizations, including Facebook and Google, and may use technologies such as cookies and pixels in the form of code placed on our websites to gather information about your activities on our sites and provide you with advertising based upon your browsing activities and interests.

Web beacons (pixels)

Pages of our website and emails may contain small electronic files known as web beacons (also referred to as pixels) that capture activity and interactions.

Cookies

Cookies are small data files that are sent to your browser, and can be one of two types:

Session cookies facilitate your use and navigation of our sites and expire when you close your browser. Persistent cookies identify your browser and IP (Internet Protocol) address, but do not collect personally identifiable information such as your name, address, or credit card data. Persistent cookies are stored on your computer's hard drive when you visit certain websites. Manitoba Liquor & Lotteries uses both types of cookies.

You can configure your internet browser to refuse to accept cookies from Manitoba Liquor & Lotteries websites. If you choose to modify your browser, some pages of this website may not function properly.

Should you have any questions or comments relating to the protection and privacy of your personal information, please contact:

Privacy Coordinator

Manitoba Liquor & Lotteries
A – 1555 Buffalo Place
Winnipeg, MB R3T 1L9
Telephone: (204) 957-2500 ext. 2552
Fax: (204) 985-0449
Email: privacy.compliance@mbll.ca

ACCEPTABLE ID

The Casinos of Winnipeg accepts the following forms of identification for entry:

Driver’s Licence issued in Manitoba or another jurisdiction
Passport issued in Canada or another jurisdiction
Manitoba Identification Card
Secure Certificate of Indian Status
Manitoba Métis Federation Citizenship Card
Canadian Armed Forces Identification Card
Firearms Possession and Acquisition Licence
NEXUS Card

Alternatively, any two valid pieces of government-issued ID are accepted for entry, one of which must be photo ID. Examples include:

Certificate of Indian Status
Certificate of Canadian Citizenship
Canadian Permanent Resident Card
Provincial Health Card
Birth Certificate
Veteran’s Service Card

Please note that valid, original, ID documents are required for entry. Representations such as photographs, scans and photocopies will not be accepted.

BAG POLICY

Bag Policy

On Monday, February 2, 2026, the Casinos of Winnipeg are implementing a guest bag policy at casino entrances to improve overall casino safety and security. A bag policy is a best practice security measure used at many Canadian casinos, arenas, and entertainment venues.

FAQs

What is the new bag policy?
For the safety of our casino guests and employees, bag sizes are restricted to a maximum size of 14”x14”x6” or smaller. All bags, regardless of size, may still be subject to search prior to admittance to Casinos of Winnipeg.
What if I require a larger bag for medical purposes?
Exceptions will be considered for medically necessary items, but these bags are also subject to a security search.
Why is Casinos of Winnipeg updating their bag policy?
The bag policy will improve safety for guests and staff by allowing security guards to spend less time checking bags for prohibited and dangerous items, and more time focused on overall casino security.
What items are prohibited at Casinos of Winnipeg?
To encourage safety and enjoyment at Casinos of Winnipeg, the following items are not permitted to be brought into the casinos:
• Weapons
• Illegal substances
• Drug paraphernalia (bongs, pipes)
• Sharp objects (unless secured for medical purposes)
• Food/beverages
• Alcohol
• Any other item that management deems to negatively impact customer experience.
What happens to prohibited items guests bring to the casino?
Guests will be asked to dispose of items, return items to their vehicle, or items may be confiscated and/or reported to the Winnipeg Police Service.
Can I store an oversized bag in the casino coat check? Are there lockers?
Casinos of Winnipeg do not allow guests’ bags to be stored in coat check. There are no lockers available for guest use at either casino.
If my bag fits size restrictions, why do you need to search it?
All bags are subject to search upon entry. It is security’s responsibility to search any bag they deem necessary to ensure prohibited items are not being brought into the casino.
What if I refuse to have my bag searched?
Declining a bag search may lead to being refused entry to the casino.
I am a regular casino guest; will my purse still need to be searched?
Security officers at casino entrances will follow the new size guidelines for all guests and deny entry to anyone with an oversized bag. They will also determine which smaller bags are to be searched. This applies to regular guests and Club Card members.
I just need to go in the casino for a few minutes to get something from my wife/husband. Can I take my bag in or leave it at the security podium for 5 minutes?
No. You cannot take an oversized bag in the casino and bags cannot be left unattended.
Can I speak with a manager if I have a concern about the bag policy?
You can request to speak with the casino security manager, or operations manager. You may also send any questions or concerns to us via mbll.ca/contactus.

LARGE CASH TRANSACTIONS

Why We Ask About Large Cash Transactions

Understanding Our Request For Personal Information

Q. I won a jackpot and have to provide personal information. What is done with my information?

A. Under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), we are required by law to keep records of all transactions of $10,000 or more, or of $3,000 or more for the exchange of foreign currency. (Note: all currency amounts are in Canadian funds.)

Further, amendments to the PCMLTFA require casinos keep a record of transactions where a single purchase of $3,000 or greater is made. This may include chip transactions in table games, or slot ticket purchases at a cashier. The Act also requires us to provide information on these transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). This is a government agency responsible for the detection and prevention of money laundering and terrorist financing activities in Canada and abroad.

For more information on FINTRAC and the specific obligations casinos must fulfill to help combat money laundering and terrorist financing in Canada, please visit: https://www.fintrac-canafe.gc.ca/re-ed/casinos-eng

The following personal information is required:

Full name
Full address
Date of birth
Identification type, document number, and document expiration date
Occupation or business
Phone number
Email address
Country of residence
Other names/aliases
Name of employer/place of employment
Clarification on unstructured addresses
Source of Cash

Note: If there is more than one person associated to the reportable transaction, that person must also be completely identified and provide their occupation information as well.

Transactions may involve:

Payouts of jackpots $10,000 and over
Exchanging cash for table game chips or slot tickets
Cashing in chips or slot tickets $10,000 and over

These can be one-time transactions or accumulated transactions over a period of 24 hours. Banks, loan companies, credit unions, and insurance companies are also required to request this information for similar cash transactions.

Your information is protected

Manitoba Liquor and Lotteries Corporation (MBLL), on behalf of the Province of Manitoba, is legally authorized to conduct and manage casino gaming activity in Manitoba. MBLL operates Club Regent Casino, McPhillips Station Casino and the Shark Club Gaming Centre. MBLL is authorized to collect your personal information for law enforcement purposes or crime prevention by section 36(1)(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). Information is also collected under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and requires us to provide information on these transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). We collect the minimum amount of information necessary to fulfill these purposes.

Your personal information is protected in accordance with the Privacy provisions of FIPPA. MBLL cannot use or disclose it for any other purpose unless you consent, or we are authorized or required to do so by FIPPA. Any question regarding the collection or management of personal information collected may be directed to the Privacy Coordinator by mail at 830 Empress Street, Winnipeg, Manitoba R3G 3H3, by phone 204-957-2500 ext. 2552 or by email privacy.compliance@mbll.ca.

TERMS & CONDITIONS

Terms & Conditions

All information on this website is provided ‘as is’ without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. Anyone downloading files does so at their own risk and assumes the risk of computer viruses or other malicious programs.

In no event will Manitoba Liquor & Lotteries be liable to any party for any direct, indirect, special or other consequential damages for any use of this website, or on any other hyper-linked website, including, without limitation, any loss of programs or other data on your computer or otherwise, even if we are expressly advised of the possibility of such damages.

Links are only provided as a convenience, and the inclusion of a link does not imply endorsement of the linked site by Manitoba Liquor & Lotteries. Manitoba Liquor & Lotteries cannot control which websites links to the Manitoba Liquor & Lotteries website. No such link should be construed as an endorsement by Manitoba Liquor & Lotteries of any such third-party site.

VOLUNTARY SELF-EXCLUSION

Voluntary Self-Exclusion

If you are having difficulties with gambling, Voluntary Self-Exclusion (VSE) may be a good first step to help you regain control.

VSE supports your decision to take a break from the Casinos of Winnipeg and the Shark Club Gaming Centre in Winnipeg, on PlayNow.com, or all of these.

Visit InformedGambling.ca/content/get-support to learn more.