Join the Club

When you Join the Club at the Casinos of Winnipeg, you’ll gain access to exclusive offers and promotions. Your Club Card allows you to collect points and redeem them for all kinds of great incentives.

Club Card Member COVID-19 Update

Common Questions and Answers about your account.

Common Questions and Answers about your account

Q: What happens to my points?
A: Your points are safe; all point balances will remain the same when we reopen.

Common Questions and Answers about your account

Q: What if I want to know my point balance?
A: Please visit the casino when we reopen and either insert your card into a slot machine or visit the Players Club to see your point balance.

Common Questions and Answers about your account

Q: What happened to my offers?
A: All offers that were scheduled from March 2020 until casino reopening were cancelled.

Common Questions and Answers about your account

Q: Will you have the same offers/programs when you reopen?
A: No, we are currently reviewing all our programs. Please check the website for updated offers/programs.

Common Questions and Answers about your account

Q: I lost my Club Card; will you send me a new one?
A: No, we need to verify your ID so please visit the Players Club for a reprint.

Common Questions and Answers about your account

Q: Can I use my Club Card points to play online at PlayNow.com?
A: No, your Club Card points must be redeemed at Club Regent Casino, McPhillips Station Casino or Shark Club Gaming Centre.

Common Questions and Answers about your account - copy

Q: I'm not comfortable visiting the casino - can I freeze my account?
A: Your account and point balance are safe, we will not expire any accounts. Once the casinos are fully operational with no restrictions in place, Club Card accounts will operate as they did pre COVID-19.

Common Questions and Answers about your account

Q: Will my account expire if it was inactive while the casinos were closed?
A: No, your account is secure. All accounts are temporarily frozen during the casino closures and that time will not count toward the 18-month expiry period due to inactivity.

CHANGES TO CLUB CARD TERMS & CONDITIONS

The Casinos of Winnipeg will introduce the following changes to the Club Card Program on March 1, 2022:

The Deceased Member program will no longer be offered to Club Card Members
Inactivity period for Club Card Members will be reduced from 18 months to 12 months

Club Card

Member Benefits

Free Play on your favourite games
Player Points accumulated through carded play
Concert and event presale announcements*
Special casino promotions & events
Discounts on food and merchandise**
Exclusive member offers
Already a member? Opt in to receive our Club Card emails.

Earn $10 in Free Play just for joining the club.

All new members earn $10 Free Play automatically to get them started and can be used instantly from their account. Free Play expires 30 days after enrollment.

Club Card Email Opt in

Already a member? Join the Club Card email list to stay in touch and never miss out on:

Exclusive member offers
Latest casino updates
Casino promotions
Entertainment
Events

REDEEM PLAYER POINTS

As soon as you sign up for a Club Card, you can start collecting Player Points. Player Points are earned based on the games you play, and can be accumulated at gaming stations and table games across Club Regent Casino, McPhillips Station Casino and Shark Club Gaming Centre.

GIFT CARD MALL

Club Card members can use Player Points to purchase a variety of different gift cards in our Gift Shops! Featuring categories such as dining, gas, entertainment, shopping and more! For details and for a full view of available gift cards, please see our Gift Shops.

FREE MEALS

Use your points at any casino restaurant or lounge to purchase food.

CASINO ENTERTAINMENT TICKETS

Receive early access to the hottest show tickets, reserve seats, and score free tickets to exclusive Club Card Member Shows at the Club Regent Event Centre. Check out the Event Calendar for upcoming Member Shows and for more details.

GIFT SHOP MERCHANDISE**

Purchase merchandise at the gift shop using your Player Points. See Gift Shop for details.

Point Play

Point Play is the program which allows players to convert their Player Points to Free Play through your player account on select electronic gaming machines.

FAQ

CAN I COMBINE MY PLAYER POINTS WITH OTHERS?

No. The Club Card Program Terms & Conditions do not permit the transfer of Player Points to another account.

HOW DO I MAKE A REQUEST FOR PAYMENT OF A DECEASED MEMBER POINTS?

To initiate a payment for a deceased Club Card Member’s Player Points, please visit either casino to speak with a Casino Operations Manager. Please ensure that you have all proper documentation with you;

• Proof of Executorship (Grant of Probate or Letter of Administration).
• Death Certificate (Funeral Director’s Death Certificate is acceptable).
• Valid personal photo identification.

HOW DO I UPDATE MY CONTACT INFORMATION?

Email us now with your Club Card membership number, full name, your old contact information and your new contact information. We’ll email or call you back to confirm the changes, then update your profile to ensure you continue to receive Members Only special offers or promotions.

Please note that if your contact information is out of date, mail may already be on its way to your old address. Please rest assured that changes will take effect for the next mail out whenever possible.

HOW LONG WILL MY PLAYER POINTS REMAIN ON MY CLUB CARD?

Your Club Card and Player Points will remain active for eighteen (18) months from the date the card was last used.

WHAT IS FREE PLAY?

Free Play is free slot play that is awarded to Club Card members as part of a variety of casino promotions and special offers. Free Play can be used at both Club Regent Casino and McPhillips Station Casino.

WHAT IS POINT PLAY?

Point Play is the program which allows Players to convert their Player Points to Free Play through your Player account on electronic gaming machines.

Click Here for Club Card Program Terms & Conditions
*As a Member, you must be opted in to receive electronic communications to be eligible to receive our exclusive presale announcements.
**Some restrictions apply.
***Players Choice eBallots are sent in the following monthly eCalendar emails: February, April, June, October & December ( Subject to change. )