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SOCIAL

CASINOS OF WINNIPEG

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Manitoba Liquor and Lotteries Land Acknowledgement

Click here to read.

ACCESSIBILITY

We believe in delivering our services in a way that promotes comfort, dignity and independence to all guests. Any guest with a disability may ask casino staff for assistance or an accommodation related to their disability.

SERVICE THAT FITS OUR COMMUNITY

In developing our approach to accessibility services, we consult with community organizations including the Manitoba Disabilities Issues Office, the Society for Manitobans with Disabilities, and the Manitoba League of Persons with Disabilities. Our services reflect the input and expertise of these organizations. It is our way to ensure our services are suited to the people of our community.

MAKING ACCESSIBILITY A PRIORITY

Manitoba Liquor & Lotteries is committed to respecting all legislation related to accommodating persons with disabilities. Our policies and procedures are guided by the Canadian Human Rights Act, the Manitoba Human Rights Code, and The City of Winnipeg Accessibility Design Standards (2006).

HOW OUR STAFF CAN SERVE YOU

Our staff are trained and encouraged to provide excellent customer service to all of our guests. Upon request, our employees may:

Assist at the doors and throughout the casino
Retrieve items from coat check area
Assist with buffet selection and delivery to guest table
Request taxi/Handi-Transit
Assist to the on-site bank machine (guest must perform the banking function independently)
Assist to the gift store (guest must perform debit/credit card transaction independently)
Assist with bill conversion at a Ticket Redemption Terminal, and cashier transactions

Please note that our employees must follow gaming laws and controls, must adhere to workplace safety protocol, and may also be limited in their ability to immediately assist due to staffing demands at the time of request. We will do our best to respond to every request in a timely and respectful fashion.

FACILITY AMENITIES AND SERVICES

Please ask a casino employee for information or help with accessing any of the following amenities or services, if you are a guest with:

Limited mobility

Handicap parking
Wheelchair access to building, including slot machines and select table games
Available wheelchairs and walkers
Gender neutral accessible washrooms

Impaired hearing

Voice/TTY phones

Impaired sight

Service dog access
Large print menus in our lounge areas
Braille phone with enlarged numbers
Braille/tactile bingo cards with enlarged print
Player and dealer card announcements by the dealer (where allowed)

Allergies / dietary needs

Smoke free facility
Gluten free menu items
Sugar free dessert items
Reduced salt in all recipes
Vegetarian items in all buffets

Visit our Accessibility information page on MBLL.ca for more information about our commitment to accessibility and to download our corporate Accessibility Plan.

CAREERS

Our Employees Bring our Purpose to Life!

By creating a work environment where employees can continuously learn, develop and thrive, we benefit as a business and society benefits from their increasing capabilities and contributions.

Explore current opportunities available at Manitoba Liquor and Lotteries.

Click here to view career info.

DOING BUSINESS WITH US

Visit Manitoba Liquor & Lotteries' business-to-business website, providing information and services to partners along our value stream.

Proceed to mbllpartners.ca

PRIVACY

The confidentiality and integrity of your personal information is important to Manitoba Liquor & Lotteries. We are committed to ensuring that your information is managed appropriately and responsibly.

Manitoba Liquor & Lotteries' Privacy & Protection of Personal Information Policy and Information Classification and Handling Procedures are in place to ensure the security and protection of all information collected, used, disclosed, stored, or destroyed, while under its control and responsibility.

Your personal information is protected in accordance with the regulations and principles of the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Act (PHIA).

PRINCIPLES OF FAIR INFORMATION PRACTICES

ACCOUNTABILITY

Manitoba Liquor & Lotteries is responsible for maintaining and protecting any of your personal information under its control. Manitoba Liquor & Lotteries has implemented policies and procedures to safeguard your information.

IDENTIFYING PURPOSES

The purposes for which your information is collected shall be identified before or at the time the information is collected.

CONSENT

Your knowledge and consent are required for the collection, use or disclosure of your information except where required or permitted by law.

COLLECTION

Manitoba Liquor & Lotteries will collect personal information only by fair and lawful means for the purpose that has been identified.

USE, DISCLOSURE AND RETENTION

Your information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Your information is retained only for the period of time required to fulfill the purpose for which it was collected.

ACCURACY

Manitoba Liquor & Lotteries uses reasonable efforts to ensure that your information is maintained as accurately, completely and as up-to-date as possible to fulfill the purposes for which it is to be used.

SAFEGUARDING CUSTOMER INFORMATION

Security safeguards that are appropriate to the sensitivity of the information protect your information.

OPENNESS

Manitoba Liquor & Lotteries will make information available to you concerning the policies and practices that apply to the management of your information.

CUSTOMER ACCESS

Upon request, you shall be informed of the existence, use and disclosure of your personal information, and shall be given access to it.

INQUIRIES/COMPLAINTS

You may seek advice from the Provincial Ombudsman’s Office at 1-800-665-0531 or www.ombudsman.mb.ca or, if appropriate, file a written complaint with that office. The Ombudsman has the authority to hear complaints, conduct its own investigations and make binding recommendations.

CLUB REGENT EVENT CENTRE COMMUNICATIONS

Manitoba Liquor & Lotteries uses third party ticketing agent(s) to fulfill the ticket transactions for events held at Club Regent Event Centre. By purchasing a ticket through an authorized ticket agent (Ticketmaster Canada), Manitoba Liquor & Lotteries will use implied consent to provide the customer with important information related to attending events at this the venue. When purchasing tickets through an authorized ticket agent you may be asked to provide your express consent for the Club Regent Event Centre and/or Manitoba Liquor and Lotteries to send you information related to upcoming events and promotions at this venue. In this instance, Manitoba Liquor and Lotteries and the Club Regent Event Centre may be referred to on a ticketing agent’s website as the “event provider” or the “event organizer”.

COOKIES

Cookies are small data files that are sent to your browser, and can be one of two types:

Session cookies facilitate your use and navigation of our sites and expire when you close your browser. Persistent cookies identify your browser and IP (Internet Protocol) address, but do not collect personally identifiable information such as your name, address, or credit card data. Persistent cookies are stored on your computer's hard drive when you visit certain websites. Manitoba Liquor & Lotteries uses both types of cookies.

Manitoba Liquor & Lotteries uses web analytics tools to analyze the information generated through the use of cookies to look at statistically aggregate information to understand how users navigate our website and to improve our users' experiences. Manitoba Liquor & Lotteries partners with third party marketing organizations, including Facebook and Google, and may use technologies such as cookies and pixels in the form of code placed on our websites to gather information about your activities on our sites and provide you with advertising based upon your browsing activities and interests.

You can configure your internet browser to refuse to accept cookies from Manitoba Liquor & Lotteries websites. If you choose to modify your browser, some pages of this website may not function properly.

Should you have any questions or comments relating to the protection and privacy of your personal information, please contact:

PRIVACY COORDINATOR

Manitoba Liquor & Lotteries
830 Empress St.
Winnipeg, Manitoba
R3G 3H3
Telephone: (204) 957-2500 ext. 2552
Fax: (204) 985-0449
Email: privacy.compliance@mbll.ca

LARGE CASH TRANSACTIONS

Why We Ask About Large Cash Transactions

Understanding Our Request For Personal Information

Q. I won a jackpot and have to provide personal information. What is done with my information?

A. Under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), we are required by law to keep records of all transactions of $10,000 or more, or of $3,000 or more for the exchange of foreign currency. (Note: all currency amounts are in Canadian funds.)

Further, recent amendments to the PCMLTFA now require casinos to keep a record of transactions where a single purchase of $3,000 or greater is made. This may include chip transactions in table games, or slot ticket purchases at a cashier. The Act also requires us to provide information on these transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). This is a government agency responsible for the detection and prevention of money laundering and terrorist financing activities in Canada and abroad.

For more information on FINTRAC and the specific obligations casinos must fulfill to help combat money laundering and terrorist financing in Canada, please visit: https://www.fintrac-canafe.gc.ca/re-ed/casinos-eng

Our staff may ask for:

Your name
Address
Date of birth
Principal occupation or business

You will also be asked to provide valid photo identification, such as a driver’s licence, passport, etc.

Transactions may involve:

Payouts of jackpots $10,000 and over
Exchanging cash for table game chips or slot tickets
Cashing in chips or slot tickets $10,000 and over

These can be one-time transactions or accumulated transactions over a period of 24 hours. Banks, loan companies, credit unions, and insurance companies are also required to request this information for similar cash transactions.

Your information is protected

Manitoba Liquor and Lotteries Corporation (MBLL), on behalf of the Province of Manitoba, is legally authorized to conduct and manage casino gaming activity in Manitoba. MBLL operates Club Regent Casino, McPhillips Station Casino and the Shark Club Gaming Centre. MBLL is authorized to collect your personal information for law enforcement purposes or crime prevention by section 36(1)(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). Information is also collected under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and requires us to provide information on these transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). We collect the minimum amount of information necessary to fulfill these purposes.

Your personal information is protected in accordance with the Privacy provisions of FIPPA. MBLL cannot use or disclose it for any other purpose unless you consent, or we are authorized or required to do so by FIPPA. Any question regarding the collection or management of personal information collected may be directed to the Privacy Coordinator by mail at 830 Empress Street, Winnipeg, Manitoba R3G 3H3, by phone 204-957-2500 ext. 2552 or by email privacy.compliance@mbll.ca.

TERMS & CONDITIONS

All information on this website is provided ‘as is’ without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. Anyone downloading files does so at their own risk and assumes the risk of computer viruses or other malicious programs.

In no event will Manitoba Liquor & Lotteries be liable to any party for any direct, indirect, special or other consequential damages for any use of this website, or on any other hyper-linked website, including, without limitation, any loss of programs or other data on your computer or otherwise, even if we are expressly advised of the possibility of such damages.

Links are only provided as a convenience, and the inclusion of a link does not imply endorsement of the linked site by Manitoba Liquor & Lotteries. Manitoba Liquor & Lotteries cannot control which websites links to the Manitoba Liquor & Lotteries website. No such link should be construed as an endorsement by Manitoba Liquor & Lotteries of any such third-party site.

YOUR MOMENT AWAITS

YOUR MOMENT
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