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ACCESSIBILITY

ACCESSIBILITY

We believe in delivering our services in a way that promotes comfort, dignity and independence to all guests. Any guest with a disability may ask casino staff for assistance or an accommodation related to their disability.

SERVICE THAT FITS OUR COMMUNITY

In developing our approach to accessibility services, we consult with community organizations including the Manitoba Disabilities Issues Office, the Society for Manitobans with Disabilities, and the Manitoba League of Persons with Disabilities. Our services reflect the input and expertise of these organizations. It is our way to ensure our services are suited to the people of our community.

MAKING ACCESSIBILITY A PRIORITY

Manitoba Liquor & Lotteries is committed to respecting all legislation related to accommodating persons with disabilities. Our policies and procedures are guided by the Canadian Human Rights Act, the Manitoba Human Rights Code, and The City of Winnipeg Accessibility Design Standards (2006).

HOW OUR STAFF CAN SERVE YOU

Our staff are trained and encouraged to provide excellent customer service to all of our guests. Upon request, our employees may:

  • Assist at the doors and throughout the casino
  • Retrieve items from coat check area
  • Assist with buffet selection and delivery to guest table
  • Request taxi/Handi-Transit
  • Assist to the on-site bank machine (guest must perform the banking function independently)
  • Assist to the gift store (guest must perform debit/credit card transaction independently)
  • Assist with bill conversion at a Ticket Redemption Terminal, and cashier transactions

Please note that our employees must follow gaming laws and controls, must adhere to workplace safety protocol, and may also be limited in their ability to immediately assist due to staffing demands at the time of request. We will do our best to respond to every request in a timely and respectful fashion.

FACILITY AMENITIES AND SERVICES

Please ask a casino employee for information or help with accessing any of the following amenities or services, if you are a guest with:

Limited mobility

  • Handicap parking
  • Wheelchair access to building, including slot machines and select table games
  • Available wheelchairs and walkers
  • Gender neutral accessible washrooms

Impaired hearing

  • Voice/TTY phones

Impaired sight

  • Service dog access
  • Large print menus in our lounge areas
  • Braille phone with enlarged numbers
  • Braille/tactile bingo cards with enlarged print
  • Player and dealer card announcements by the dealer (where allowed)

Allergies / dietary needs

  • Smoke free facility
  • Gluten free menu items
  • Sugar free dessert items
  • Reduced salt in all recipes
  • Vegetarian items in all buffets

Visit our Accessibility information page on MBLL.ca for more information about our commitment to accessibility and to download our corporate Accessibility Plan.

CAREERS

Our Employees Bring our Purpose to Life!

By creating a work environment where employees can continuously learn, develop and thrive, we benefit as a business and society benefits from their increasing capabilities and contributions.

Explore current opportunities available at Manitoba Liquor and Lotteries.

Click here

PRIVACY

PRIVACY

The confidentiality and integrity of your personal information is important to Manitoba Liquor & Lotteries. We are committed to ensuring that your information is managed appropriately and responsibly.

Manitoba Liquor & Lotteries' Privacy Policy and Privacy Compliance Standards are in place to ensure the security and protection of all information collected, used, disclosed, stored, or destroyed, while under its control and responsibility.

Your personal information is protected in accordance with the regulations and principles of the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Act (PHIA).

PRINCIPLES OF FAIR INFORMATION PRACTICES

ACCOUNTABILITY

Manitoba Liquor & Lotteries is responsible for maintaining and protecting any of your personal information under its control. Manitoba Liquor & Lotteries has implemented policies and procedures to safeguard your information.

IDENTIFYING PURPOSES

The purposes for which your information is collected shall be identified before or at the time the information is collected.

CONSENT

Your knowledge and consent are required for the collection, use or disclosure of your information except where required or permitted by law.

COLLECTION

Manitoba Liquor & Lotteries will collect personal information only by fair and lawful means for the purpose that has been identified.

USE, DISCLOSURE AND RETENTION

Your information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Your information is retained only for the period of time required to fulfill the purpose for which it was collected.

ACCURACY

Manitoba Liquor & Lotteries uses reasonable efforts to ensure that your information is maintained as accurately, completely and as up-to-date as possible to fulfill the purposes for which it is to be used.

SAFEGUARDING CUSTOMER INFORMATION

Security safeguards that are appropriate to the sensitivity of the information protect your information.

OPENNESS

Manitoba Liquor & Lotteries will make information available to you concerning the policies and practices that apply to the management of your information.

CUSTOMER ACCESS

Upon request, you shall be informed of the existence, use and disclosure of your personal information, and shall be given access to it.

INQUIRIES/COMPLAINTS

You may seek advice from the Provincial Ombudsman’s Office at 1-800-665-0531 or www.ombudsman.mb.ca or, if appropriate, file a written complaint with that office. The Ombudsman has the authority to hear complaints, conduct its own investigations and make binding recommendations.

Should you have any questions or comments relating to the protection and privacy of your personal information, please contact:

PRIVACY COMPLIANCE OFFICER

Manitoba Liquor & Lotteries
1390 Pacific Avenue
Winnipeg, Manitoba
R3E 3R9
Telephone: (204) 957-2500
Fax: (204) 985-0449

TERMS & CONDITIONS

TERMS & CONDITIONS

All information on this website is provided ‘as is’ without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. Anyone downloading files does so at their own risk and assumes the risk of computer viruses or other malicious programs.

In no event will Manitoba Liquor & Lotteries be liable to any party for any direct, indirect, special or other consequential damages for any use of this website, or on any other hyper-linked website, including, without limitation, any loss of programs or other data on your computer or otherwise, even if we are expressly advised of the possibility of such damages.

Links are only provided as a convenience, and the inclusion of a link does not imply endorsement of the linked site by Manitoba Liquor & Lotteries. Manitoba Liquor & Lotteries cannot control which websites links to the Manitoba Liquor & Lotteries website. No such link should be construed as an endorsement by Manitoba Liquor & Lotteries of any such third-party site.